Tuesday, Donna and I each had errands to run. Donna took Linda’s car and drove to Linda’s house to pick up mail she had delivered there. She also stopped at The Container Store to pick up supplies she’ll need this weekend. Donna is appearing on a local television program, Good Morning San Diego, on Saturday morning before she flies to Orlando, Florida to take a 2-day class.

While Donna was out, I took the scooter and rode from Mission Bay RV Resort to the Verizon store in Pacific Beach. We’re supposed to receive a $200 credit for porting Donna’s number from T-mobile to my Verizon account, but I haven’t received the promotional code to claim the credit. It’s been a real hassle. I spent an hour online in a chat session with a Verizon customer service representative. That didn’t help. A week ago, I spent an hour at the Verizon store that ended with them telling me Verizon would contact me via e-mail or text within 48 hours. They gave me a number to call If I didn’t hear from Verizon in 48 hours.

I didn’t hear from Verizon. I called the number they gave me – it was the Verizon trade-in center. They had no idea why I was calling them and said they couldn’t help me. They told me they would escalate the complaint and I would hear back from them. That was last Friday. By Tuesday, I hadn’t been contacted.

I spent 90 minutes at the Verizon store trying to get this sorted out. Once again, it ended with them telling me I would be contacted – this time within four business days. The interesting thing I learned was that the Verizon store in Pacific Beach is independently operated – it’s not a Verizon corporate store. The sign says Verizon Store and the employees all wear shirts with the Verizon logo. If I had purchased our new phones at a corporate store, I wouldn’t be dealing with customer service. The corporate stores can create promotional codes for my account to get my $200 credit. Independently owned stores cannot create these codes – they have to get them from customer service.

While I was out, I stopped at the Pacific Beach farmers’ market for a couple of items. When I returned to the RV park, I saw I had missed a call while I was scootering. My smartphone also showed that an new e-mail was received. I opened the email. It was from a Verizon account manager. Here’s the text of the e-mail:

Dear Michael,

We appreciate you taking the time to provide us with your valuable feedback regarding Verizon’s products and services. Your satisfaction is very important to us as we continuously strive to improve our customers’ experiences.

We have attempted to reach you by phone to discuss the feedback you provided, as well as any questions that you may have. If you wish to discuss this further via phone, or have additional information you’d like to share, please don’t hesitate to reply to this email or contact me at the number below.

Thank you for choosing Verizon as your wireless service provider. We appreciate your business and we look forward to serving you again the future!

Best regards,
haydee Madera gaytan
Indirect account manager
Locals
619-823-6319

I tried to call the number listed below the signature. It goes straight to music every time. No ring tone. No message. Just music blaring. I tried e-mailing the account manager. No response so far. How’s that for customer service? End of rant.

After dinner, Donna and I watched Breaking Bad. This is our second time watching the entire series. We both agree that we see it differently the second time around. The first time, we felt sorry for Walter White and cut him a lot of slack. Yes, he did a lot of bad things, but he was very likely dying and wanted to do what he could to help his family, which is how he was able to justify his actions. He didn’t set out to be a bad guy, but one bad thing led to another. This time, we could see almost from the start that he was like a sociopath in the way that he used family and friends with little regard for their safety or well-being.

While we were watching TV, I opened a beer I’d never tried before. It was from Belching Beaver Brewery in Vista (north San Diego County). The beer was peanut butter flavored milk stout. I split it with Donna. We both found it to be delicious – a dessert treat. It’s like a Reese’s® peanut butter cup in a glass!

Yesterday, I rode my mountain bike in San Clemente Canyon again. I tried a few different trails in the canyon. Some of the trails are challenging. One of the trails I was on had a short, steep climb up the canyon wall. I didn’t notice a tree root across the top of the climb until it was too late. I popped the front wheel past the root, but I lost too much momentum. When the rear tire hit it, I was stopped dead in my tracks. Before I could react, I fell heavily on my left side and slid partway down the hill.

After I picked myself up, I got on the bike and started riding back home. My left hip and elbow were sore. I wanted to get back before my hip stiffened up.

I haven’t crashed on a road bike in years. I’ve had a few spills on the mountain bike though. When I got home, I ordered a set of tires for my Orbea road bike. I think I’ll get back out on the road to work myself into better shape.

Around 5:30pm, Donna and I drove over to Sport Rx on Santa Fe Street – the same place that puts refreshments out front for bicyclists. The Cyclo-Vets bicycle club was holding a “kit fit”  meeting there and Donna wanted to try on club cycling clothing. The Sport Rx facility is a cool, friendly place. They sell sport glasses and some clothing and helmets. They had a keg of pale ale on tap – just ask for a glass and help yourself!

From there we stopped at Sushi Ota. We thought we would have sushi for dinner, but they had a 90-minute wait! We went next door to Lanna Thai instead. I’d been craving pad thai anyway. The food and service was excellent – I’d give them 4.5 on a scale of 5.

Last night, I enjoyed a fun beer from Stone Brewing called Lukcy Basartd – that’s not a typo. It’s a spin-off from their popular Arrogant Bastard ale. We watched the final episode of Breaking Bad.

Donna has a doctor appointment today to get her annual physical. If it’s not too windy, we might take the Sea Eagle kayak out later.